FREQUENTLY ASKED QUESTIONS

Q: How does Landry Designs work?

A: Landry Designs is a really unique concept. One of our professional decorators will come to your home in one of our specially-equipped Design Vans filled with thousands of samples of window treatments, furniture, flooring and accessories. Your decorator will help you select everything in your own home, with your own lighting, and with furnishings you'd like to keep. For every new client our initial consultation is always complimentary. Then, for any following appointments, you pay only for the items you select, as long as we are choosing from one of our many suppliers. We do offer additional services at an hourly rate, which may include: space planning, furniture placement, hanging pictures, paint selection, as well as personal shopping for remodeling projects. When your order is ready, we come back with our team and install everything for you, then have you and the family come in for the BIG REVEAL at the end! It is a fun and efficient process for us and our customers, and you get all of the design services for FREE!

Q: How long have you been in business?

A: The Landry Team, has been serving the great state of Texas since 1998.  Almost 20 years as an award-winning design business.

 

Q: How can you offer free design services?

A: Think of Landry Designs as a furniture store on wheels. We have thousands of samples that we bring to you in one of our Design Vans. Landry Designs works with more than 100 brand name manufacturers from across the globe, providing fabulous furniture, area rugs and accessories, lighting, window and wall coverings, upholstery and custom bedding. We bring the world of home décor to you. We can offer free design services because of our ability to purchase items from our vendors at wholesale and sell at the manufacturer’s suggested retail, just like local furniture stores.

 

Q: Is there ever an hourly fee?

A: Landry Designs offers a complimentary consultation and free design services as long as you are choosing from our vendors. We do offer additional services at an hourly rate, which may include: space planning, paint selection, hanging customer’s own pictures, as well as personal shopping for remodeling projects. 

 

Q: What happens on my first appointment?

A: Before your first appointment we will mail you a Pre-Appointment Packet. It includes some information about our business and our decorating experience. There will also be a few worksheets for you to fill out prior to your appointment that we will look over when we first arrive. They include simple checklists and short-answer questions that help us know what your decorating priorities are, along with average budget estimates. One thing we like to do when we first meet a client for the first time is to take a quick tour of your home. This will give us a sense of the architecture, the layout of your home, your lifestyle,as well as future decorating plans. Then we will sit down with you and go through the portfolio together, so that you can see some of the work that we've done, and we can see what styles you're most drawn to. We cover a lot of information on that first appointment, including design ideas, priorities, and budget ranges, along with viewing "Before and Afters" in our portfolio to help get a sense of your style. At the end of the appointment, we'll discuss a Master Plan for your house, listing your priority projects first and then discussing your first project in depth. We'll also discuss budget ranges for that first project, and set our next appointment to start working on it together. Now the fun begins!

 

Q: Why does my spouse need to be involved if I’m the only one who cares about decorating?

A: Home decorating can involve many types of changes to the interior or exterior of the house. In our experience, we’ve found that any adults using the priority spaces have their own views, either financially or aesthetically, on how the spaces should be altered. Having all interested parties participate from the beginning stage can save time and potential frustration when making important financial and design decisions. We understand how valuable time is, and if all adults who will be using the space can be there for at least your initial project, we find that all parties are comfortable with the process and satisfied with the end result. In addition, future projects tend to go more smoothly and efficiently.

 

Q: How do I choose the pieces for my project?

A: At your initial consultation your decorator will help you decide on a plan for your project, including a list of priorities and a desired budget range. Then your decorator will come back with one of our Design Vans filled with thousands of samples of window treatments, furniture, flooring and accessories and will help you select everything in your own home, with your own lighting and with furnishings you'd like to keep. Your design professional will narrow down selections of each priority based on your style and budget and you will be able to choose your favorites, creating a truly customized room made just for you. Your professional will be checking availability while designing, and since availability and pricing can change daily, all of your priorities for that appointment will be selected, priced out, and ordered at the end of that appointment. Remember, you pay only for the items you select, as long as you are choosing from one of our many suppliers, and you receive all of those design services for free!

 

Q: How do I determine a budget for my project?

A: Many people think that working with an interior decorator is expensive. However, it doesn't have to be. When you work with Landry Designs our initial design consultation is always complimentary – this is where we help you figure out your desired style, project priorities, and comfortable budget range. Since we work with a wide variety of products and suppliers, we can help you determine a budget range that is comfortable for you based on your priorities. Once we've established your budget, you can relax and know that everything we show you will fit within the budget you chose for your project. 

 

Q: Is there a minimum or maximum project size?

A: At Landry Designs, we have a pretty simple design philosophy: We believe your space should express your tastes and support your lifestyle. And the whole process should be as easy and enjoyable as possible. From choosing paint colors or accessories to remodeling or redecorating your entire home or business, there is no project too large or too small. Just give us a call to get started!

 

Q: Why should I choose Landry Designs?

A: We listen to you! When Landry Designs arrives, so does the excitement of creating a space that's uniquely your own. From the comfort of your home (or your office, if we’re working on a commercial project for you), our professional decorators provide expert guidance on colors, materials, textures, finishes and furniture to arrive at the perfect solution for you and your environment. Landry Designs has been in business for over 20 years, and we’re proud of the reputation of innovative design and exceptional customer service that we’ve built through those years. Each of our design professionals has the experience, training and creativity to make us one of most sought after design firms. We bring the decorating ideas right to your door—at your convenience—and we do it all! From our initial design consultation to the final "Big Reveal", we will handle every detail of redecorating your home. Our products are among the highest quality in the decorating industry. You can take pride and have confidence in your purchases from Landry Designs Your satisfaction with our products and workmanship is guaranteed. We stand behind each and every one of our decorating projects. We’re also happy to work with your budget, and have many customers that like to work on their projects in stages. In addition, our strong relationships with our manufacturers allow us to provide customers with the best value. The best part is, not only do we come to you with the finest products available, but you get the exceptional design services of trained professionals that know how to turn your dreams into reality, and our design services are free!

 

Q: Will my decorator go shopping with me at local stores?

A: Landry Designs works like a furniture store on wheels, and we do all of our design work in your home or office. We bring everything to you, and you pick items from our many vendors in the convenience of your own space. For items we may not find in our catalogs, we are happy to bring back accessories from our warehouse the day of your Big Reveal to work in with your existing accessories. For things we are unable to provide—constructional elements for remodeling projects such as sinks, bath tubs, etc.—we are happy to go shopping with you at an hourly rate. 

 

Q: How can I be comfortable purchasing furniture without sitting on it?

A: This is one of the most common questions we get. Through the years, we’ve developed a furniture selection system that we believe works very well for our customers. We begin our process by listening to you to create a design plan that suits your home, your needs, your design budget, and your lifestyle. We also look at any existing furniture in which you feel comfortable, and then can compare measurements, including seat depth and seat height, with the new furniture pieces we select. We understand that you might feel apprehensive about spending money on something you haven't sat on or seen in person and, in some cases, customers feel more comfortable finding furniture on their own. However, many customers tell us that it can be very difficult to find the best pieces for their room without compromising style (it can be hard for customers to even narrow down what style and silhouette would look best), color selection (you may find a style you like, but it’s not in the color you had in mind), or size (if you’ve ever purchased a sofa that’s even 2” too long, you know exactly what I mean!). Because our designers are professionally trained in furniture selection, helping you choose the perfect pieces is their specialty. When customizing furniture for your space, many times we create a floor plan to choose the best sizes and shapes, and then together we choose the fabric and cushion style, design and finish, as well as fun pillows to pull it all together! Your furniture is such an important element in your rooms, and we highly recommend doing it right the first time in order to avoid wasted money or returns, disappointment and headaches! In addition, we proudly stand behind our decorating projects and products. 

 

Q: I’ve waited a long time. Why isn’t my project ready yet?

A: Landry Designs will proudly and efficiently handle every detail of your project. Within those details, the decorators and design assistants can only control so many of the steps that it takes to put your project together. In the design industry, we must work alongside freight companies and supplier manufacturers that do their best to complete your orders without error. Unfortunately, shipments occasionally come in with damages or may be delayed due to unforeseen back orders. Your decorator and team do their best to catch those issues before your delivery, but these types of mishaps may lengthen the project completion time. Once your order is started, your decorator will give you an estimated time frame for completion, but please note that situations out of our hands may lengthen the delivery date. Your decorator will keep you informed along the way. Please know that every person on our team strives to get every detail perfect for you in the most efficient manner possible. We want to take care of everything and make sure the process is easy and fun for you all the way to your BIG REVEAL!

 

Q: I work full-time. Do I have to take off work in order to work with an interior decorator?

A: Landry Designs' decorators meet with working families regularly. We understand how valuable your time is. We simply ask that all participating adults be present during the initial one-hour consultation and during the following design selection appointment. After that initial project is complete, we’ve found that decorators and their clients can work with more comfortable and accommodating schedules. Our decorators are dedicated to our customers, and love working with you to create amazing spaces! With that in mind, most of our full-time decorators take appointments during business, daylight hours, to ensure the best results by incorporating the proper natural lighting into the design. For those who simply cannot meet during business hours, Landry Designs may have decorators on staff that take night and weekend appointments. Please request this accommodation upon calling to set up your consultation.

 

Q: Do you handle remodel projects?

A: Yes, all of our decorators at Landry Designs are able to handle remodel projects. For any constructional elements that our vendors cannot provide (sinks, hardware, granite, etc), if the customer requests, we will happily work alongside a contractor of your choice for those selections at an hourly rate. If you do not have a contractor that you’d like to use for the labor, we are happy to refer you to contractors in your area.

 

Q: Will you work with my contractor?

A: Yes, as long as it is agreeable to all parties involved, our decorators will work with your contractor of choice. 

 

Q: What if I have challenges with the contractor to whom I was referred for my remodel project?

A: Landry Designs offers most of the products and installation for your interior and exterior “decorating” needs. However, we do not sell or provide the constructional aspects for remodeling projects. For those elements, your decorator can refer you to high-quality contractors, or you are welcome to use any contractor with whom you feel comfortable. We understand that remodeling can be overwhelming in some cases, so if you would like for your decorator to work alongside the contractor to help with choosing the construction elements of the remodel (such as sinks, faucets, granite, cabinet glaze, etc.), we do offer those consulting services at an hourly rate.

Please note that during remodeling projects, there may be unforeseen issues arise that could raise costs, or lengthen the project completion time. Please review these possibilities with your contractor prior to beginning your project. As a precaution, it is recommended to leave room in your budget and time in your deadline for unexpected additions. Please also note that referred contractors are not part of Landry Designs and your decorator can not be responsible for 3rd party actions. We refer contractors to our customers as a courtesy, when requested.

 

Q: Where are you located?

A: The Landry Designs studio is located in Granbury, and we serve customers throughout the Metroplex in Texas. Our design studio is not open to the public since we do the majority of our design work at our customer’s home or business. Our customers are always welcome to schedule an appointment to come take a tour of our studio and our “Hall of Fame”, showcasing our award-winning rooms and 28 design magazine and book publications.

 

Q: Can I request a rush on my project?

A: If you have an urgent time frame for your project, please pass that along to your decorator during your initial contact, and we will do our best to accommodate you. We can request a rush with many vendors but, unfortunately, not all items can be rushed. Our decorators and design assistants work alongside freight companies and supplier manufacturers that do their best to complete your orders without error and in a timely fashion and, regrettably, we have no control over freight damages or items becoming back-ordered. Your decorator and design assistants do their best to get your items to you within the time frame originally stated at purchase, and if there are unforeseen delays, to keep you updated. Just like you, we can hardly wait for your Big Reveal day!

 

Q: What if I order something and I don’t like it after it comes in?

A: After 20 years as a leader in the home furnishings and interior decorating industry, our reputation remains at the highest possible level. Each of our design professionals has the experience, training and creativity to make us one of the area’s most sought after design firms. Our design appointment process ensures each customer that they will love their project because THEY help design it! Your decorator will narrow down the best design solutions for you based on your style and budget, and then YOU choose your favorites. This way, when the project is complete, the space truly reflects your personality. We enjoy customizing each project based on your particular style. Given our vast range of suppliers and the products they offer, we do order products specifically for each customer, and cannot carry all of our products in stock. In the rare occasion that a product is not met with satisfaction, defective items will be replaced at no cost to you, or exchanges may occur with possible restocking fees.

 

Q: How do I care for my new area rug?

A: We are including some tips here that the rug industry has shared with our designers. Although we stand behind our products 100% and will always return defective merchandise, there are common issues inherent in rugs that are good for customers to know. The issues below are not considered defective, nor reasons for the product to be returned:

SHEDDING - All wool rugs will shed. Hand knotted rugs will shed less than tufted rugs. Shedding will decrease over time, and with vacuuming, but can take many months to taper off. This is normal for wool rugs. 

“SPROUTS” - Loose fibers are common in hand made rugs. Clip these with scissors.

 

CREASES - These should disappear in a week or two. Try reverse rolling.

 

FADING - Rugs in direct sunlight will fade over time. Rotate your rug to help it fade evenly.

 

WEAR - Rotate rugs every 3-6 months due to traffic.

 

ODOR - Rugs recently removed from a bag may have odor. This should dissipate in a week or two.

 

To lengthen the life of your area rugs, we have listed some tips to help you take care of them properly:

 

VACUUMING

  • The most damaging effect on area rugs is vacuuming. Extra care must be taken when vacuuming your rug. High powered vacuums will pull threads out of the back of rugs and cause “sprouts”. Examples of these may include the bagless Dyson and Oreck vacuum cleaners. If a vacuum can pick up a bowling ball, imagine what it can do to a rug!

  • Solution: Use the handheld attachment to vacuum your rug.

  • The beater bar of your vacuum cleaner can pull fibers from the face of the rug and can also cause the face of your rug to fuzz.

  • Solution: Turn the beater bar off on your vacuum, or if it cannot be turned off, place it on the lowest setting.

  • The serging on the edges of rugs is very sensitive to vacuuming. Running the vacuum over the edges will cause the serging to deteriorate and fibers will come loose around the edges.

  • Solution: Carefully place your vacuum on the edge of the rug to vacuum it, with the beater bar turned off.

  • The fringes on the ends of rugs can be ruined by all vacuums.

  • Solution: Use the handheld attachment to clean fringes.

  • Tip: Brooms and non-electric sweepers are a great, gentle way to clean your rug.

  • Tip: Canister vacuums without beater bars are the most effective.

 

SPOT CLEANING
If you spill on a rug, clean it immediately. Once the stain is set in it becomes more difficult to clean. Never rub a spill as it forces the spill deeper into the rug. Blot with a clean white cloth. On wool rugs, use lukewarm water or a wool cleaning liquid to remove any residual stain. On synthetic rugs, use a stain remover. Fantastic or 409 can be used to remove grease and stubborn stains. On natural fiber grass rugs, use lukewarm water to remove any residual stain. Always use clean water to remove any residual cleaner and dry towels to absorb any remaining moisture.

 

PROFESSIONAL CLEANING
Always use a professional area rug cleaning expert. Some carpet cleaning companies also clean area rugs, which is typically done at an off-site location, not at the home. Cleaning a handmade rug is a different than cleaning wall to wall carpet. Inspect the rug with the cleaner before it is cleaned. Get a signed receipt and guarantee of work before the work is done.

EXTEND THE LIFE OF YOUR RUG
We recommend a rug pad underneath every area rug. A rug pad extends the life of your rug as it absorbs wear and tear from the friction between the floor and the rug. They also help avoid accidents from slipping on moving rugs and tripping on turned up edges. In addition, they provide extra cushion on hard surfaces for your feet.

 

SPECIFIC CLEANING GUIDELINES

 

Synthetic Fibers - Olefin / Polypropylene / Nylon

  1. With a dry cotton towel or white paper towel, blot out stain as much as possible.

  2. Scrape off any food or debris with a dull instrument.

  3. Mix a very small amount of dish soap with a cup of cold water.

  4. Blot area with dry towel.

  5. Fantastic and 409 can be used to remove grease and stubborn stains.

 

Wool Rugs

  1. With a dry cotton towel or white paper towel, blot out stain as much as possible.

  2. Scrape off any food or debris with a dull instrument.

  3. Mix a very small amount of dish soap with a cup of cold water.

  4. With clean sponge and soap mix, gently remove remainder of stain. Avoid using excessive water.

  5. Blot area with dry towel.

  6. Avoid excessive heat or agitation. We recommend using a professional rug cleaner on an annual basis. Wool rugs are more prone to bleeding and staining than their synthetic counterparts, thus requiring extra-prompt and careful cleaning.

 

Indoor/Outdoor Rugs

  1. With a dry cotton towel or white paper towel, blot out stain as much as possible.

  2. Scrape off any food or debris with a dull instrument.

  3. Mix a very small amount of dish soap with a cup of cold water.

  4. With clean sponge and soap mix, remove remainder of stain.

  5. Allow area to dry.

  6. For all-over cleaning, spray with mixture of soap and water and rinse with a garden hose.

 

Natural Fiber Rugs - Jute/Hemp/Coir/Sisal

  1. Natural fiber rugs have an inherent quality of having loose fibers and knots. Regularly vacuum the rug on a low-power setting. Vacuum the rug from different angles.

  2. If you see any loose threads on the face, they should be trimmed with household scissors. Do not pull the threads on the face to avoid unraveling or damage to the rug.

  3. Spills should be blotted with a clean, undyed cloth to absorb as much of the spill as possible. Work from the outer edges of the spill towards the center. Gently blot small amounts and rotate cloth to avoid saturation. If applying cleaning solvents, test on a small area first. For stubborn stains use a professional cleaning service that specializes in wool rugs. Do not dry clean. Strong cleaning chemicals may damage or fade the rug. 

 

Shag Rugs

  1. Spray extraction vacuums, with the use of wool approved products, can be used.

  2. Shedding is a normal feature in a wool product and decreases over a period of time. Do not pull the yarn out as this may result in damage to the rug. Trim any loose threads with household scissors.

  3. Canister vacuums without a beater bar are most effective in cleaning shag rugs. Vacuums with beater bars and brushes, or those that are set too low, may abrade the face of the rug.

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

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